When you seek our services for financial planning, financial advice, mortgage advice, or investment management, we collect information related to your personal and financial situation. Personal data, or personal information, refers to any details that can be used to identify an individual. This does not include data where the individual’s identity has been removed (anonymous data).
In some cases, we may also collect special categories of personal data, such as health-related information, if it is required for delivering our services.
Additionally, we gather information when you voluntarily participate in client surveys or give us feedback.
Information regarding your use of our website is obtained through cookies. These are text files placed on your computer to collect standard internet log data and information about visitor behavior. We use the information collected from the website to customize your subsequent visits to the site.
If we are legally required to collect personal data or if it is necessary under the terms of a contract we have with you, and you do not provide the data when requested, we might not be able to fulfill the contract we have or are attempting to establish with you (e.g., providing you with services). In such a situation, we may need to cancel a service you have with us, but we will inform you if this occurs at that time.
In order to effectively deliver our services to you, we may need to collect personal information about your close family members and dependents. In these instances, it is your responsibility to ensure that you have obtained consent from the individuals involved to share their information with us. We will either provide a copy of this privacy notice to them or, if applicable, request that you pass the privacy information on to them.
1. Direct interactions: You may provide us with your data by completing forms or corresponding with us through mail, phone, email, or other means. This includes personal data you submit when you:
2. Automated technologies or interactions: As you engage with our website, we automatically collect technical data, which may include your IP address, login information, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access the site, as well as your browsing actions and patterns. We gather this personal data using cookies, server logs, and other similar technologies. We may also obtain technical data about you if you visit other websites that use our cookies.
3. Third parties or publicly available sources: We may receive personal data about you from various third parties, as outlined below.
The primary legal basis we rely on for processing your data is to fulfill our contract with you. Collecting your information is essential for us to effectively deliver the services you require. Without gathering your personal data, we would be unable to meet our legal and regulatory obligations. We may also use your personal data when it is necessary for our legitimate interests, provided that your interests and fundamental rights do not override these interests. If we need to collect special category data, we will obtain your explicit consent to collect and process this information.
We collect information about you in order to provide you with the services for which you engage us.
If you have requested information from us or purchased products or services, and have not opted out, you will receive our newsletter. If you agree, we may email you about other products or services that could be of interest to you. You can withdraw your consent to marketing at any time by contacting us.
We will not share your information for marketing purposes with companies outside our group of companies or other organizations.
To effectively deliver our services, we may send your details to third parties, such as those we engage for professional compliance, accountancy, legal services, or marketing, as well as product and platform providers that we use to arrange financial products for you.
When third parties are involved in processing your data, we will have a contract in place with them to ensure the processing’s nature and purpose are clear, they are subject to a duty of confidence in processing your data, and they will only act in accordance with our written instructions.
When necessary, we will use appropriate security measures to protect your personal data in transit when forwarding it to a third party. For example, all personal data we transfer by email will be password-protected where possible.
To fulfill our obligations regarding the prevention of money laundering and other financial crimes, we may send your details to third-party agencies for identity verification purposes.
Many of our external third parties are based outside the UK, so their processing of your personal data will involve transferring data outside the UK.
Whenever we transfer your personal data out of the UK, we ensure a similar degree of protection is afforded to it by implementing at least one of the following safeguards:
Please contact us if you would like further information on the specific mechanism used by us when transferring your personal data out of the UK.
Many of our external third parties are located outside the UK, which means that processing your personal data may involve transferring it outside the UK.
To ensure a comparable level of protection for your personal data when transferring it outside the UK, we put in place at least one of the following safeguards:
Please get in touch with us if you would like more information about the specific mechanism we employ when transferring your personal data out of the UK.
You have the right to access your personal data through a “data subject access request,” which allows you to receive a copy of your personal data that we hold and verify its lawful processing. You can also request corrections to any incomplete or inaccurate personal data we hold about you. However, we may need to verify the accuracy of the new data you provide.
You can request erasure of your personal data when there is no justifiable reason for us to continue processing it. You can also request data deletion if you have objected to processing, if we processed your information unlawfully, or if local law requires us to erase your data. However, we may not always comply with your erasure request due to specific legal reasons, which we will notify you of, if applicable, at the time of your request.
You can object to the processing of your personal data if we rely on a legitimate interest (or that of a third party) and your specific situation leads you to believe that this processing infringes on your fundamental rights and freedoms. You also have the right to object if we process your personal data for direct marketing purposes. In some cases, we may show that we have compelling legitimate grounds for processing your information, which override your rights and freedoms.
You can request a restriction on the processing of your personal data under certain scenarios, such as if you want us to verify the data’s accuracy, if our data use is unlawful but you do not want us to erase it, if you need us to retain the data for establishing, exercising, or defending legal claims even if we no longer need it, or if you have objected to our data use but need us to verify whether we have overriding legitimate grounds for using it.
You can request the transfer of your personal data to you or a third party in a structured, commonly used, machine-readable format. This right applies only to automated information for which you initially provided consent or when we used the information to perform a contract with you.
You can withdraw consent at any time when we rely on consent to process your personal data. However, this will not affect the lawfulness of any processing conducted before you withdraw your consent. If you withdraw consent, we might not be able to offer certain products or services, and we will inform you if that is the case when you withdraw your consent.
To request a copy of your personal information or exercise any of these rights, please email or write to us using the contact details provided.
Usually, no fee is required to access your personal data or exercise any of the other rights. However, we may charge a reasonable fee for clearly unfounded, repetitive, or excessive requests or refuse to comply with such requests.
To confirm your identity and ensure your right to access your personal data (or exercise any other rights), we may need to request specific information from you. This security measure prevents unauthorized disclosure of personal data. We may also contact you for further information to expedite our response.
We aim to respond to all legitimate requests within one month. If your request is particularly complex or you have submitted multiple requests, it may take us longer than a month, in which case we will notify you and keep you updated.
During our initial or review process, we collect your personal information from the data you input into our system. We gather this information to provide the service you have engaged us for. If you are uncertain about the automated process’s outcome, you can reach out to us for clarification or to contest the result.
We do not use any special category data, such as health-related information, in the automated process unless it is essential for delivering our service and you have explicitly consented to its use.
We routinely examine our systems for accuracy and potential bias, incorporating any necessary adjustments into the design process.
Security Measures
We have implemented suitable security measures to protect your personal data from accidental loss, unauthorized use, access, alteration, or disclosure.
Furthermore, we restrict access to your personal data to employees, agents, contractors, and other third parties with a legitimate business need. They process your personal data only under our direction and are obligated to maintain confidentiality.
We have established procedures for handling suspected personal data breaches and will inform you and any relevant regulator of a breach when legally required.
Marketing Communications
We would like to share information about Global Advice Group products and services that may interest you. If you have consented to receive marketing information, you can opt out at any time. However, please note that our newsletter is part of our ongoing client service contract with you and is not considered marketing information.
You have the right to request that we stop contacting you for marketing purposes. If you no longer want to receive marketing communications, please speak with your financial adviser or contact us by post or email.
We utilise cookies to monitor visitor activity on our website and generate statistical reports about site usage.
For more information, please visit www.allaboutcookies.org.
You can configure your browser to reject cookies, and the aforementioned website explains how to remove cookies from your browser. However, some features of our website may not function properly as a result.
We employ the following types of cookies:
Essential cookies: These cookies are necessary for our website’s operation. They include, for instance, cookies that enable you to access secure areas of our website, use a shopping cart, or take advantage of e-billing services.
Analytical or performance cookies: These cookies help us recognize and count the number of visitors while observing their navigation patterns on our website. This information aids us in enhancing our website’s functionality, such as ensuring users can easily find what they are looking for.
Functional cookies: These cookies identify you when you return to our website, allowing us to customize content for you, greet you by name, and remember your preferences (e.g., language or region selection).
Targeting cookies: These cookies track your visits to our website, the pages you’ve viewed, and the links you’ve clicked. We use this data to make our website and the advertisements shown on it more relevant to your interests. We may also share this information with third parties for this purpose.
For more details about the cookies we use and their purposes, please refer to the table below:
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Cookie Title/Name |
Purpose |
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Strictly necessary cookies |
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Google Analytics cookies |
We use Google Tracking cookies to customise visitors’ experiences while browsing. ;Our use of Google Analytics requires us to pass to Google your IP address (but no other information) – Google uses this information to prepare site usage reports for us, but Google may also share this information with other Google services. In particular, Google may use the data collected to contextualise and personalise the ads of its own advertising network. Related information: |
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Other third-party tracking cookies |
From time to time we may install other third-party tracking cookies such as HotJar. We use these types of cookies to tailor the visitor experience while using the website. These cookies will expire when we delete the tracking facility from our website. Third-party cookies can be disabled by changing your browser preferences. |
Please contact your financial adviser by email if you have any questions about our privacy policy or information we hold about you or write to our data protection manager
